This website ("www.neelsonline.com") is operated by Neels Creative Creation, a proprietor firm with a registered office at 34, 2nd floor, DC Halli Main Road, Bommanahalli, Bengaluru - 560068.

At NeelsOnline.com, we regard the privacy protection of our customers with utmost importance. We adhere to the highest standards in this area as we recognize the trust you place in us. Our intention is to treat all information provided by you with the utmost diligence and integrity.

This Privacy Policy serves to help you understand the data/information that we will be collecting from you. Our goal is to ensure that you feel confident sharing this information with us and using our Website.

This Privacy Policy covers the information Neels Creative Creation collects from users of the NeelsOnline.com website. By using the services on our Website, you agree to the collection and use of information following this policy, our terms of service, conditions, and the like. Please be aware that our Privacy Policy may change periodically without prior notice. To ensure that you stay informed about these changes, make it a habit to review this policy whenever possible.

1. Customer/User Data
To optimize your shopping experience, we may need to collect certain identifiable information, which may include, but is not limited to your name, phone number, and postal address. We use this information primarily to get in touch with you or identify you.

Below are the categories of data that we might collect and how we plan to use them:

Personal Details
This includes your:

First and last name
Email address
Contact number
Shipping or billing address
Pin code
We collect this data when you create an account on our Website, make a purchase, or contact us.

Log Data
Whenever you visit our Website, your browser shares information often referred to as “log data”. This data may include:

The type of device you use
Your device's IP address
The type of Internet browser you use
The web pages you accessed on our site
The links you clicked on our website
The number of times you accessed a page
The things you view, add to your bag, or add to your wishlist
Keeping you informed about how we handle your data is crucial for us. If you have further questions about our privacy practices, don't hesitate to contact us at contact@neelsonline.com.

Cookies-

Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.

Our website uses these “cookies” to collect information and to improve our website to give you better shopping experience.

You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our website.

How we use your personal data

In general, we use your personal information to improve our products and services, to communicate with you, to offer you personalized services and to amp up the security of our website. We will be making calls and sending SMS through a third-party platform. With your information We sought your consent to receive promotional / confirmation calls on the number shared, and such calls and SMS would be coming from a third party platform.

Improving our services-

We use personal data to help us provide, improve, and develop our products, services, and advertising. This includes using personal data for purposes such as data analysis, research, and audits.

Contacting you-

Subject to your prior expressed consent for using our services, we may use personal data to send you marketing communications in relation to Neels owned products and services, communicate with you about your account or transactions, and inform you about our policies and terms. If you no longer wish to receive email communications for marketing purposes, please contact us to opt-out anytime you want.

For safety and security-

We use personal data to verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies.



2.Disclosure of user data

We may employ third-party companies and individuals due to the following reasons:

To facilitate our services;
To provide the service on our behalf;
To perform website-related services; or
To assist us in analyzing how our website is used.
We want to inform our website users that these third parties have access to your personal information. The reason is to perform the tasks assigned to them on our behalfs such as website hosting, email services, marketing, sponsoring of sweepstakes, contests, and other promotions, auditing, fulfilling customer orders, data analytics, providing customer service, and conducting customer research and satisfaction surveys. However, they are obligated not to disclose or use the information for any other purpose.

Security
We value your trust in providing us your personal information, thus we are striving to use commercially acceptable means of protecting it. Unfortunately, the transmission of information over the internet is not completely secure and no method of electronic storage is 100% secure and reliable, and hence we cannot guarantee absolute security.

Once we receive your information, we utilize commercially reasonable procedures and security features to prevent unauthorized access.

Link to other sites
We provide links to other websites for your convenience and information. These sites may have their own privacy policies in place. We are not responsible for the content of linked sites or any use of the sites. This privacy statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

Children’s privacy
Our services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers.

If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us immediately so that we will be able to do necessary actions.

Changes to the privacy policy
We may periodically change this privacy statement to keep pace with new technologies, industry practices, and regulatory requirements, among other reasons. We expect most such changes to be minor. Any non-material changes will take effect immediately upon posting of an updated Privacy Statement.

Contact Us
If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at contact@neelsonline.com.If you do not agree with our privacy policy, please refrain from using our website any further.

(Due to current situations we are operating with limited staff, there might be delay in responses your patience is highly appreciated)

Please note that Neels or its employees will never send any payment link or ask for sensitive information like VPA-UPI related, User ID, PIN, Internet Banking passwords, Card details, CVV No, OTP, etc, through phone/SMS/email or any manner. pls be educated and never share such details to anyone.



Disclaimer
“Neels Creative Creation is a leading brand for women's apparels, footwear and home decor in India. The size and prominence of our brand unfortunately sometimes attracts the attention of unscrupulous individuals who falsely claim to provide goods and services under our popular brand name 'NEELS' on rogue and fraudulent websites that bear no authorization or relation to the quality of our brand's products.

NEELS CREATIVE CREATION has recently noticed that fraudulent, unauthorised and unscrupulous individuals in the market are using our registered trademarks and/or its variations with a view to tarnish the goodwill and reputation of our brand name 'NEELS' and/or cheat the public at large. We accordingly wish to caution our beloved customers that NEELS CREATIVE CREATION has neither appointed nor authorized any persons to act on its behalf or use our name, trademarks and logo and hereby advise individuals and other parties concerned to not fall prey to such fraudulent activities. Please note that the official website for our brand is “neelsonline.com” only.”

"While we routinely report and initiate the appropriate legal action against such abuses to law enforcement agencies, we would also request you to kindly report any suspicious promotional messages, fake websites and/or e-commerce portals who are intending to make a fast buck by misappropriating the familiar and trustworthy name of 'NEELS'. You may report any such abuse at contact@neelsonline.com

Disclaimer

We would like to inform our valued customers that our brand does not engage in making unsolicited or fake calls to customers. We have become aware of instances where individuals are receiving fraudulent calls impersonating our brand representatives.

Please note that our official communication channels include our verified contact information, such as our official website, email addresses, and social media accounts. We urge you to exercise caution and not disclose any personal or financial information to anyone claiming to be associated with our brand over phone calls that you have not initiated.

To ensure the security of your personal information, we recommend verifying the authenticity of any communication received by contacting our official customer support team directly through our verified channels. Your privacy and trust are of utmost importance to us, and we are taking necessary measures to address this issue.

If you receive any suspicious calls claiming to be from our brand, we encourage you to report them to contact@neelsonline.com to prevent further fraudulent activities. We apologize for any inconvenience caused and thank you for your continued support and trust in our brand.

Please stay vigilant and protect yourself from potential scams. Together, we can maintain a secure and trustworthy customer experience.